How do I reset my FordPass Connect™ modem?

A FordPass Connect reset will delete all authorized users. SYNC® system settings, phone book, call histories and paired device information will be retained.

To perform a FordPass Connect reset:

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in Park.
  3. Select the Vehicle image at the top of the SYNC screen.
  4. Tap the General icon. 
  5. Scroll down and select Reset.
  6. Tap FordPass Connect Reset.
  7. Select Reset All
  8. Tap Continue on the popup. 

Once the reset is complete, all authorized users will receive an in-app notification that their access has been removed.

Additional Information

How do I master reset SYNC 4A?
How do I activate my FordPass Connect modem?