Why is my remote start/stop not working on FordPass®?
Before using remote start with FordPass, you must first:
- Have a FordPass Connect™ equipped vehicle.
- Add the vehicle to FordPass.
- Activate its FordPass Connect modem.
- Enable the Connectivity Settings.
- Have a minimum battery charge of 40%.
- Be in an open area with strong mobile network coverage
If remote start fails in FordPass, take the following steps:
- Restart your smartphone, and attempt remote start again.
- Ensure SYNC® Remote Start settings are Enabled in-vehicle.
- On SYNC, tap the Vehicle Image at the top of the screen.
- Scroll down and select Vehicle.
- Select the Settings tab.
- Tap Remote Start Setup.
- Tap the Slider to On next to Remote Start
- Ensure your vehicle is not in Deep Sleep mode.
- Check that your vehicle is charged to at least 40%
- If below 40%, charge can be restored by driving the vehicle for 1-2 hours at highway speeds.
- Being below 40% will result in a failed remote start.
- Check that your vehicle's doors, boot, hood, and tailgate are not ajar.
If remote stop fails in FordPass, take the following steps:
- Ensure that the vehicle was remotely started using FordPass first.
- Attempt a Remote Stop again.
- Restart your smartphone and attempt another Remote Stop.
Notes:
- Even if Remote Stop fails, the vehicle will still turn off at its pre-defined time set in your SYNC system's settings.
- If you leave your mobile device unlocked, anyone can use remote commands in the FordPass app. However, to drive the vehicle they would also need the key/fob.
If you continue to encounter issues with Remote Start/Stop, reach out to a FordPass Guide for assistance.