The website uses cookies to enable it to perform properly, remember your browsing history and to arrange content to match your preferred interests more quickly. Details of the cookies Ford use and instructions on how to disable them can be found in the Privacy Policy & Disclaimer Page . By clicking the Accept button, you agree to our use of cookies.

My Ford Vehicle>Owner Resources>Company Information>How do I contact a FordPass Guide for assistance?

How do I contact a Ford Guide?

You can email or call a Guide using your FordPass® App or by calling the support line. FordPass Guides are available: Monday - Friday: 8 a.m. - 6 p.m, Saturday: 8 a.m. - 5 p.m., and closed on Sunday.

Contacting Help in the FordPass App

Select the drop-down with your FordPass App experience for more details on how to contact a Guide for support. 

FordPass App 5.X Experience

  1. Log in to the FordPass App.
  2. Go to the Account screen.
  3. Select one of the following options:
    • Contact Help
    • Email Help

FordPass App 4.X Experience

  1. Log in to the FordPass App.
  2. Go to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Email
    • Call 

Calling the Support Line:

If you cannot access the FordPass App, call (02) 8866 9408 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?