How To Perform A Master Reset For SYNC™ 3

SYNC^™ 3 SUPPORT

How to perform a master reset for SYNC^TM 3

A master reset returns the SYNC^TM 3 system to the factory settings.

Before you Start
• Your vehicle must be in Park and running, not in Accessory mode.
• Please make note of addresses, routes and destinations before performing a master reset. The process will erase all personalized information.
• Disconnect or remove any USB devices that are connected to your vehicle's USB ports.

Step 1

Press Settings in the Feature bar at the bottom of the screen.

Step 2

Press the General icon (you may have to swipe to the next screen). 

Step 3

Press the Scroll bar or swipe vertically until you see Master Reset. Press Master Reset. 

Step 4

A message confirming that all system settings will be erased and reset to factory defaults will appear. Press Continue. 

Step 5

A “Resetting to factory defaults” message will appear, the system will turn off and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation. 

QUICK TIP

Things to do after a master reset

Once you’ve performed a master reset, you’ll need to pair your phone and download your phonebook contacts.

If you experience problems with phone pairing after you install the update, try performing a “clean” pairing. First, delete SYNC^TM from your phone’s list of paired Bluetooth^® devices. Then pair your phone as you would normally.