Privacy Policy & Disclaimer
About This Website
DISCLAIMER
Every effort has been made to ensure that the information on this site is correct and up to date, however Ford Motor Company and its affiliated companies and partners do not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, do not accept any liability for damages of any kind resulting from the access or use of this site and its contents.
ACCEPTABLE USE
This is a corporate Internet portal site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain unauthorized access to applications. Users may not send unsolicited e-mail messages ("spam") to or through this site or otherwise harass the site owner or other users. Ford Motor Company and its affiliated companies reserve the right to refuse to deal with any user, which violates the rules of this site.
COPYRIGHT NOTICE
All information on this site is protected by copyright and other intellectual property rights of Ford Motor Company and/or its affiliates. All text, images, graphics, animation, videos, music, sounds and other materials on this site are subject to the copyrights and other intellectual property rights of Ford Motor Company, its affiliated companies and its licensors. Ford Motor Company and/or its affiliates own the copyright in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or re-posted to other sites without prior written approval from Ford.
TRADEMARK NOTICE
All trademarks displayed on this site are subject to the trademark rights of Ford Motor Company and/or its affiliates. The unauthorized use of any trademark displayed on this site is strictly prohibited.
PRIVACY POLICY
1. Introduction
1.1 Ford Group Philippines (and its affiliates: [Ford Motor Company Philippines, Inc.] hereafter referred to as Ford) is committed to its great responsibility to keep your personal information secure which follows the principle of personal right protection and conforms to provisions as contained in the Republic Act No. 10173 (Privacy Act). We give priority to your personal right. We also apply policy and process in relation to personal information management in accordance with the Privacy Act. Our policy concerning data protection covers all operations to any personal information received through method collecting information, aim of data application and entitled persons to the data.
1.2 Authorised Ford Dealers (“Dealers”) are independent entities and not related to Ford and may have privacy policies which differ from ours. Dealers are responsible for their own privacy policies and privacy practices. Please contact your Dealer directly for further information.
1.3 We may change our Privacy Policy from time to time at our discretion. At any time, the latest version of our Privacy Policy is available from our Customer Relationship Centre.
1.4 If you drive a Ford Connected Vehicle, please carefully read the Ford Connected Vehicle Terms and Privacy Policy.
1.5 If you use the FordPass App, please carefully read the FordPass Terms and Privacy Policy.
2. What is personal information?
In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act. Essentially, personal information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
3. What types of personal data does Ford collect?
3.1 The types of personal data Ford collects from you depend on the circumstances in which the information is collected.
3.2 Ford may collect contact details including your name, address, email address and phone and fax numbers.
3.3 Where relevant, Ford may also collect your driver’s license and registration details, date of birth or age group, occupation, gender, information about your vehicle (including its number plate and vehicle identification number), answers you provide to questions we ask and other information in relation to your dealings with Ford or Dealers (such as types of vehicle purchased and replaced and repair/service history).
3.4 If you are an employee or individual contractor to Ford, in addition to the information referred to in section 3.3 we may collect information relevant to your engagement with Ford including qualifications, length of engagement, resume, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of Ford equipment (e.g. phones, computers and vehicles). A reference to an individual contractor in this document includes those individuals who perform work for Ford under a “purchased service” arrangement. If you are employed by or contracted to a Dealer, we may also collect and maintain training records about you.
3.5 When using the Ford website, we or our third party service providers may collect web site usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. Except where you provide it to us via the website, we do not collect personal data such as your name, mailing address, email address or phone number when you are browsing our website.
3.6 Ford does not generally require customers to disclose any sensitive information (e.g. details of race, religious beliefs, sexual orientation, health information etc.) to us. In limited circumstances, we may require employees, prospective employees, individual contractors and Dealer personnel to provide us with certain health information.
3.7 Occasionally, sensitive information in relation to an individual’s membership of a trade or similar association may be provided to us but we do not actively seek this information. We will only use and disclose that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
3.8 In addition to the types of personal data identified above, Ford may collect personal data as otherwise permitted or required by law.
4. How do we collect your personal data?
4.1 Ford collects personal data in a number of ways. The most common ways we collect your personal data are:
- directly from you when you provide it to us or our employees, agents or contractors (e.g. via our Customer Relationship Centre);
- via Dealers from which you purchase Ford related goods or services;
- via our website or when you deal with us online (including through social media, eCommerce, Online Service Booking platform, Pick Up and Delivery, and any platform/channel on Ford website);
- via our market research agencies;
- when you enter a competition or promotion;
- If you are our employee during normal course of employment;
- if you are an individual contractor to Ford, from your employer or recruitment agency;
- if you are employed by or contracted to a Dealer, from that Dealer;
- via in-vehicle technologies (e.g. SYNC system analytics and diagnostics features);
- via the SYNC owner forum or the owner portal;
- from publicly available sources;
- from our related companies; and
- from third parties (for example, from referees if you apply for a position as an employee or contractor with us).
5. For what purposes do we collect, use and disclose your personal data?
5.1 The purposes for which we use and disclose your personal data will depend on the circumstances in which we collect it. Whenever practical we endeavor to inform you why we are collecting your personal data, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal data.
5.2 We may use or disclose your personal data:
- for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
- for other purposes to which you have consented; and
- as otherwise authorized or required by the Privacy Act.
5.3 In general we collect, use and disclose your personal data so that we can do business together and for purposes connected with our business operations.
5.4 Some of the specific purposes for which we collect, use and disclose personal data are as follows:
- to facilitate your request for a brochure or test drive, to add you to a mailing list or to respond if you request information (including via the Ford website or via an email you send to us);
- to record and maintain the details of your purchase of a Ford vehicle for warranty purposes or your purchase of a Ford product or service for administration purposes;
- to keep track of the repairs and servicing of your Ford vehicle by Dealers;
- contact you about the services we provide thru eCommerce, Online Service Booking platform, Pick Up and Delivery, and any platform/channel on Ford website;
- to facilitate the provision of roadside assistance and other services you acquire from us, Dealers or our agents or contractors;
- to inform you in the event of a field service action, for example a recall, affecting your Ford vehicle;
- to issue service reminders;
- to improve our products and services;
- to help us identify and diagnose SYNC system usage and performance issues for quality assurance purposes and to improve our products and services;
- to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our products, services and Dealers through surveys;
- to report to and evaluate Dealers;
- to verify your identity;
- to facilitate your entry and participation in a competition or trade promotion;
- to consider you for a job at Ford (whether as an employee or contractor) or other relationships with us;
- to provide goods or services to you or to receive goods or services from you;
- to address any issues or complaints that we or you have regarding our relationship;
- conduct research and develop new and improved products, services, and business and marketing strategies;
- comply with legal requirements or requests from public authorities; and
- to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.
5.5 We may also use and disclose your personal data for the purpose of direct marketing to you where you have consented Ford to deliver any direct marketing to you, or it is otherwise permitted by Privacy Act. Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you. Direct marketing can be delivered by a range of methods including mail, telephone, email, SMS or in-app notifications. You can unsubscribe marketing communication from Ford at any time by contacting us as detailed below. If you wish to unsubscribe from direct marketing you have received from a Dealer, please contact that Dealer directly.
5.6 We may also collect your personal data from any transaction which you directly do with us through our contact centre, Customer Relationship Centre, website or magazine on internet. However, if we want to collect information from aforesaid channel, we will always inform you that whom the information will be used or disclosed to, how it will be used, and what it will be used with.
6. What will happen if you fail to give Ford your personal data?
Generally, you are not bound to give us your personal data. However, if you prefer not to give us your personal data, we may not be able to notify you of information relating to products and services. For example, you fail to specify category and model of products purchased, we cannot inform you of information of new products which will be useful to the one.
7. Security Measures
We have reasonable security measures regarding personal data, including organizational, technical, and physical safeguards in relation to access control, to protect the confidentiality, integrity, and availability of personal data against any unauthorized or unlawful loss, access, alteration, correction or disclosure of personal data, in compliance with applicable laws.
Ford has implemented access control measures and the use of data storage and processing devices which are secured and suitable for the collection, use, and/or disclosure of personal data. We restrict access to personal data as well as storage and processing devices by imposing access rights or permission, allowing only authorized individuals to access personal data, and implement user responsibilities to prevent unauthorized access, disclosure, perception, unlawful duplication of personal data or theft of storage or processing devices. We also have appropriate measures to enable the re-examination of access, alteration, deletion, or transfer of personal data.
8. To whom will we disclose your personal data?
8.1 We may disclose your personal data to third parties in connection with the purposes described in section 5 of this Privacy Policy.
8.2 This may include disclosing your personal data to the following types of third parties:
- Dealers;
- our related companies;
- other persons who perform services for, or in connection with, us (including mailing vendors, marketing agencies, roadside assistance providers, analytics providers, event hosting services, website and data hosting providers and other information technology providers, for trend analysis, for market analysis or research, for sale promotions activity and for the provision of statistical sales information to industry bodies);
- companies who may use your personal data in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our products and services;
- our accountants, insurers (including those that provide extended warranties), lawyers, auditors and other professional advisers;
- if you are an individual contractor to Ford, to your employer or agency in relation to the performance of your work with Ford;
- if you are an individual contractor to Ford or a prospective employee, to our medical service providers for any medical assessments or in relation to any health or safety incidents and to HR related service providers (e.g. for background checks, screening or aptitude testing);
- any third parties to whom you have directed or permitted us to disclose your personal data (e.g. referees);
- third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
- otherwise as permitted or required by law.
8.3 Where we disclose your personal data to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal data as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Act, e.g. by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal data.
8.4 If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
8.5 Ford does not share, sell, or rent personal information with independent companies for their own use without providing you a choice. If you have opted in to receive marketing materials from Ford, we may share hashed emails from our marketing database with social media advertising partners, such as Facebook, so that they can create Custom Audiences and deliver advertisements on our behalf to their members. Members are identifiable when the Social Media partner matches our hashed data to its hashed data of its members.
9. Does your personal information leave the Philippines?
The parties to whom we disclose and/or transfer your personal information include parties located outside the Philippines. For example, we transfer personal information to our related companies overseas and to our overseas service providers. The countries in which these third parties are located will depend on the circumstances. Except where an exception applies under the Privacy Act, we will take reasonable steps to ensure that we are permitted to transfer personal information in accordance with the Privacy Act. We may for example, obtain contractual assurance from any recipients of personal information to ensure that your personal information will be protected by personal information protection standards which are equivalent to those required under the Privacy Act as well as to ensure that they will not violate the provisions in the Privacy Act.
10. How do we treat your personal information?
Ford takes security seriously and precaution to keep your personal information secure from any use, disclosure and any alteration without given permission. We train our employees to be aware of their roles and duty affecting personal information management. The authorized employee is entitled to learn the personal information and use it to the extent of his responsibility. Your personal information will not be distributed to any irrelevant organizations and we will not share your personal information other than related services provider companies (as specified above) only.
11. How do we treat information disclosed by your job application?
11.1 If you submit a job application to Ford, we will use the information provided by you to assess your application. Ford may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, medical testing and human resources management activities.
11.2 As part of the application process or (if you are successful in being employed by Ford) after you commence employment with Ford, you may be required to complete a health questionnaire. You may also be asked to undergo a medical assessment. In that case, you will be asked to give specific consent for Ford to disclose your questionnaire to its service providers for the purposes of the medical assessment and for the relevant service providers to disclose the results of the assessment to Ford.
11.3 If you refuse to provide any of the information requested by Ford, or to consent to Ford disclosing your questionnaire to its service providers for the purpose of a medical assessment or to the disclosure of the results of your medical assessment to Ford, we may be unable to consider your application (or if you have been successful in being employed by Ford, we may not be able to consider you for particular roles or positions within Ford).
11.4 Ford may also ask you whether you agree to your personal data being provided to appropriate Ford suppliers so that you may be considered for positions with those suppliers which are relevant to your qualifications and experience.
12. Retention
We keep your personal data for as long as necessary to fulfill the purposes set out in Section 5. However, we may retain your personal data for a longer duration if we need to comply with applicable laws and regulations, our internal policies, operational rules or, when necessary, when a dispute occurs.
13. Is the personal data we hold accurate?
Ford may use our best effort to maintain the correctness nature of the personal data. However, we believe in correctness of your personal data received by us directly or indirectly. Should certain information which you find is incorrect or to which you wish to make any amendment, please contact us as detailed below.
14. Rights as a data subject
You have the right to request reasonable access to personal information Ford holds about you. You also have the right to request for correction or updating of your information in case of any error or inaccuracy. You also have the right to lodge a complaint before the appropriate authorities for any violation of your rights as a data subject.
15. Data Protection Officer
Postal address: 8F Filinvest One Building, Northgate Cyberzone, Alabang, Muntinlupa 1781
Contact number: +63-2-88669400
E-mail address: dpophil@ford.com
16. Obligation regarding the confidential information protection on internet
16.1 Information regarding the proceedings of information protection of Ford Group Philippines, Inc.
This document explains our policy of collecting your personal data from your access to our website. The Quantity and kind of information received from website depend on your use. Moreover, this website links to other websites; however, the policy is limited to this website. You should read and learn the content regarding information security measures of websites requesting your information.
16.2 General use of website
Information we collect from your general use of the website is name of internet provider, name of the website informing us your information, web pages you visit and date of use. We may bring this information useful for statistics and measuring popularity of activity on websites to improve the website for the most benefit of visitors. In the event of normal use of internet, we are not able to collect your personal data, such as name, address, email address, or telephone number.
16.3 Acquisition of personal data
There are so many cases which Ford request to have personal data from website visitors for the purpose of providing service and communication, for example forwarding details of promotion and leaflet via mail. The personal data such as name, address, e-mail address, kinds of request and other additional information is regarded by us as strict confidence. We also use the aforesaid information for any transaction pursuant to your request. If you specify that your information given is not to be used to contact you in the future, the information will not be used as specified. Your information given will be used to improve our service provided to you and not to be used by other irrelevant organizations. Your information we have may be transferred to our safety centre abroad in which will treat your information with strict confidence. Should you wish to have information regarding our personal data management or copy of policy of our confidential information protection, please contact us as detailed herein.
16.4 Links, cookies and use of the Ford website:
The Ford website contains links to other sites. This Privacy Policy applies to the Ford website and not any linked sites. We encourage you to read the privacy policies of each website that collects your personal information. Ford uses technology such as "cookies", "pixel tags" and java code on Ford websites and in emails you have agreed to receive from us. The use of "cookies", "pixel tags" and java code is an industry standard, and helps us monitor the effectiveness of our advertising and how visitors use the Ford websites. A "cookie" is a small data element stored by your web browser on your computer system. If selected by you, the Ford websites will store your username and password in a "cookie" to enable you to be automatically logged in when you return. Ford website "cookies" do not store your email address or other personal information about you.
We use this technology to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number. Each time you access Ford websites, the Ford server may deliver certain customized information, including ads, to you based on the data stored in your cookie. Third party vendors may show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our website and other Internet activity. Ford may also use analytics data supplied by third party vendors to inform and optimize our ad campaigns.
16.5 Interest-Based Advertising
On some pages of this site we may allow third-party advertising partners, such as Facebook, to set web tracking and storage technology tools (e.g., cookies, web beacons, pixels) to collect or receive information regarding your activities on those web pages (e.g., your IP address, page(s) visited, time of day). These third parties may use this information (and combine it with information collected from other websites, apps or other digital services) for purposes of delivering future targeted advertisements to you when you interact with other (non-Ford) sites, mobile apps or digital services, and to provide measurement services. This practice is commonly referred to as "interest-based advertising".
16.6 Opting out of Interest-Based Advertising
You may learn about how to opt-out of this kind of collection and use of information for your browser or device by managing your settings, and for your social media accounts by managing your preferences in your account settings.
16.7 Opting out from specific advertisers
To learn more about how to opt out of Interest-Based Advertising from other specific advertisers such as Facebook, recommend to go to the privacy tab or setting tab on those advertisers’ websites.
- Facebook: Facebook may use cookies, web beacons and other storage technologies to collect or receive information from Ford websites and elsewhere on the internet. Facebooks uses that information to provide measurement services and target ads. To learn more about how to opt out of Facebook Interest-Based Advertising, go to the Privacy tab on the Facebook website footer, and then select Facebook Ads Controls.
16.8 Use of our internet service
In the event of use of our internet service such as My Ford, Detivity Campaign and literature request, you may need to give us certain personal data prior to use of our service (such as name, vehicle registration number, address etc.,) so that we can inspect your information and comply strictly with your request. In addition, we may request you to provide us your e-mail address for another communication channel.
16.9 Electronic mail sent to us that contains personal information:
Internet users may decide to send Ford personal information, for example, in a message containing information about your Ford product or service. Ford will only use this information to identify the user as a Ford customer and to determine how to respond to the electronic mail. We will not use this information other than to resolve the matter identified in the email. We reserve the right to change our Privacy Policy. A revised Privacy Policy will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 10 days prior to its effective date. Our general policy is to retain personal information no longer than is necessary for the fulfilment of the purposes mentioned in this Privacy Policy.
Privacy Policy & Disclaimer
About This Website
DISCLAIMER
Every effort has been made to ensure that the information on this site is correct and up to date, however Ford Motor Company and its affiliated companies and partners do not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, do not accept any liability for damages of any kind resulting from the access or use of this site and its contents.
ACCEPTABLE USE
This is a corporate Internet portal site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain unauthorized access to applications. Users may not send unsolicited e-mail messages ("spam") to or through this site or otherwise harass the site owner or other users. Ford Motor Company and its affiliated companies reserve the right to refuse to deal with any user, which violates the rules of this site.
COPYRIGHT NOTICE
All information on this site is protected by copyright and other intellectual property rights of Ford Motor Company and/or its affiliates. All text, images, graphics, animation, videos, music, sounds and other materials on this site are subject to the copyrights and other intellectual property rights of Ford Motor Company, its affiliated companies and its licensors. Ford Motor Company and/or its affiliates own the copyright in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or re-posted to other sites without prior written approval from Ford.
TRADEMARK NOTICE
All trademarks displayed on this site are subject to the trademark rights of Ford Motor Company and/or its affiliates. The unauthorized use of any trademark displayed on this site is strictly prohibited.
PRIVACY POLICY
1. Introduction
1.1 Ford Group Philippines (and its affiliates: [Ford Motor Company Philippines, Inc.] hereafter referred to as Ford) is committed to its great responsibility to keep your personal information secure which follows the principle of personal right protection and conforms to provisions as contained in the Republic Act No. 10173 (Privacy Act). We give priority to your personal right. We also apply policy and process in relation to personal information management in accordance with the Privacy Act. Our policy concerning data protection covers all operations to any personal information received through method collecting information, aim of data application and entitled persons to the data.
1.2 Authorised Ford Dealers (“Dealers”) are independent entities and not related to Ford and may have privacy policies which differ from ours. Dealers are responsible for their own privacy policies and privacy practices. Please contact your Dealer directly for further information.
1.3 We may change our Privacy Policy from time to time at our discretion. At any time, the latest version of our Privacy Policy is available from our Customer Relationship Centre.
1.4 If you drive a Ford Connected Vehicle, please carefully read the Ford Connected Vehicle Terms and Privacy Policy.
1.5 If you use the FordPass App, please carefully read the FordPass Terms and Privacy Policy.
2. What is personal information?
In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act. Essentially, personal information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
3. What types of personal data does Ford collect?
3.1 The types of personal data Ford collects from you depend on the circumstances in which the information is collected.
3.2 Ford may collect contact details including your name, address, email address and phone and fax numbers.
3.3 Where relevant, Ford may also collect your driver’s license and registration details, date of birth or age group, occupation, gender, information about your vehicle (including its number plate and vehicle identification number), answers you provide to questions we ask and other information in relation to your dealings with Ford or Dealers (such as types of vehicle purchased and replaced and repair/service history).
3.4 If you are an employee or individual contractor to Ford, in addition to the information referred to in section 3.3 we may collect information relevant to your engagement with Ford including qualifications, length of engagement, resume, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of Ford equipment (e.g. phones, computers and vehicles). A reference to an individual contractor in this document includes those individuals who perform work for Ford under a “purchased service” arrangement. If you are employed by or contracted to a Dealer, we may also collect and maintain training records about you.
3.5 When using the Ford website, we or our third party service providers may collect web site usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. Except where you provide it to us via the website, we do not collect personal data such as your name, mailing address, email address or phone number when you are browsing our website.
3.6 Ford does not generally require customers to disclose any sensitive information (e.g. details of race, religious beliefs, sexual orientation, health information etc.) to us. In limited circumstances, we may require employees, prospective employees, individual contractors and Dealer personnel to provide us with certain health information.
3.7 Occasionally, sensitive information in relation to an individual’s membership of a trade or similar association may be provided to us but we do not actively seek this information. We will only use and disclose that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
3.8 In addition to the types of personal data identified above, Ford may collect personal data as otherwise permitted or required by law.
4. How do we collect your personal data?
4.1 Ford collects personal data in a number of ways. The most common ways we collect your personal data are:
- directly from you when you provide it to us or our employees, agents or contractors (e.g. via our Customer Relationship Centre);
- via Dealers from which you purchase Ford related goods or services;
- via our website or when you deal with us online (including through social media, eCommerce, Online Service Booking platform, Pick Up and Delivery, and any platform/channel on Ford website);
- via our market research agencies;
- when you enter a competition or promotion;
- If you are our employee during normal course of employment;
- if you are an individual contractor to Ford, from your employer or recruitment agency;
- if you are employed by or contracted to a Dealer, from that Dealer;
- via in-vehicle technologies (e.g. SYNC system analytics and diagnostics features);
- via the SYNC owner forum or the owner portal;
- from publicly available sources;
- from our related companies; and
- from third parties (for example, from referees if you apply for a position as an employee or contractor with us).
5. For what purposes do we collect, use and disclose your personal data?
5.1 The purposes for which we use and disclose your personal data will depend on the circumstances in which we collect it. Whenever practical we endeavor to inform you why we are collecting your personal data, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal data.
5.2 We may use or disclose your personal data:
- for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
- for other purposes to which you have consented; and
- as otherwise authorized or required by the Privacy Act.
5.3 In general we collect, use and disclose your personal data so that we can do business together and for purposes connected with our business operations.
5.4 Some of the specific purposes for which we collect, use and disclose personal data are as follows:
- to facilitate your request for a brochure or test drive, to add you to a mailing list or to respond if you request information (including via the Ford website or via an email you send to us);
- to record and maintain the details of your purchase of a Ford vehicle for warranty purposes or your purchase of a Ford product or service for administration purposes;
- to keep track of the repairs and servicing of your Ford vehicle by Dealers;
- contact you about the services we provide thru eCommerce, Online Service Booking platform, Pick Up and Delivery, and any platform/channel on Ford website;
- to facilitate the provision of roadside assistance and other services you acquire from us, Dealers or our agents or contractors;
- to inform you in the event of a field service action, for example a recall, affecting your Ford vehicle;
- to issue service reminders;
- to improve our products and services;
- to help us identify and diagnose SYNC system usage and performance issues for quality assurance purposes and to improve our products and services;
- to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our products, services and Dealers through surveys;
- to report to and evaluate Dealers;
- to verify your identity;
- to facilitate your entry and participation in a competition or trade promotion;
- to consider you for a job at Ford (whether as an employee or contractor) or other relationships with us;
- to provide goods or services to you or to receive goods or services from you;
- to address any issues or complaints that we or you have regarding our relationship;
- conduct research and develop new and improved products, services, and business and marketing strategies;
- comply with legal requirements or requests from public authorities; and
- to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.
5.5 We may also use and disclose your personal data for the purpose of direct marketing to you where you have consented Ford to deliver any direct marketing to you, or it is otherwise permitted by Privacy Act. Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you. Direct marketing can be delivered by a range of methods including mail, telephone, email, SMS or in-app notifications. You can unsubscribe marketing communication from Ford at any time by contacting us as detailed below. If you wish to unsubscribe from direct marketing you have received from a Dealer, please contact that Dealer directly.
5.6 We may also collect your personal data from any transaction which you directly do with us through our contact centre, Customer Relationship Centre, website or magazine on internet. However, if we want to collect information from aforesaid channel, we will always inform you that whom the information will be used or disclosed to, how it will be used, and what it will be used with.
6. What will happen if you fail to give Ford your personal data?
Generally, you are not bound to give us your personal data. However, if you prefer not to give us your personal data, we may not be able to notify you of information relating to products and services. For example, you fail to specify category and model of products purchased, we cannot inform you of information of new products which will be useful to the one.
7. Security Measures
We have reasonable security measures regarding personal data, including organizational, technical, and physical safeguards in relation to access control, to protect the confidentiality, integrity, and availability of personal data against any unauthorized or unlawful loss, access, alteration, correction or disclosure of personal data, in compliance with applicable laws.
Ford has implemented access control measures and the use of data storage and processing devices which are secured and suitable for the collection, use, and/or disclosure of personal data. We restrict access to personal data as well as storage and processing devices by imposing access rights or permission, allowing only authorized individuals to access personal data, and implement user responsibilities to prevent unauthorized access, disclosure, perception, unlawful duplication of personal data or theft of storage or processing devices. We also have appropriate measures to enable the re-examination of access, alteration, deletion, or transfer of personal data.
8. To whom will we disclose your personal data?
8.1 We may disclose your personal data to third parties in connection with the purposes described in section 5 of this Privacy Policy.
8.2 This may include disclosing your personal data to the following types of third parties:
- Dealers;
- our related companies;
- other persons who perform services for, or in connection with, us (including mailing vendors, marketing agencies, roadside assistance providers, analytics providers, event hosting services, website and data hosting providers and other information technology providers, for trend analysis, for market analysis or research, for sale promotions activity and for the provision of statistical sales information to industry bodies);
- companies who may use your personal data in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our products and services;
- our accountants, insurers (including those that provide extended warranties), lawyers, auditors and other professional advisers;
- if you are an individual contractor to Ford, to your employer or agency in relation to the performance of your work with Ford;
- if you are an individual contractor to Ford or a prospective employee, to our medical service providers for any medical assessments or in relation to any health or safety incidents and to HR related service providers (e.g. for background checks, screening or aptitude testing);
- any third parties to whom you have directed or permitted us to disclose your personal data (e.g. referees);
- third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
- otherwise as permitted or required by law.
8.3 Where we disclose your personal data to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal data as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Act, e.g. by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal data.
8.4 If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
8.5 Ford does not share, sell, or rent personal information with independent companies for their own use without providing you a choice. If you have opted in to receive marketing materials from Ford, we may share hashed emails from our marketing database with social media advertising partners, such as Facebook, so that they can create Custom Audiences and deliver advertisements on our behalf to their members. Members are identifiable when the Social Media partner matches our hashed data to its hashed data of its members.
9. Does your personal information leave the Philippines?
The parties to whom we disclose and/or transfer your personal information include parties located outside the Philippines. For example, we transfer personal information to our related companies overseas and to our overseas service providers. The countries in which these third parties are located will depend on the circumstances. Except where an exception applies under the Privacy Act, we will take reasonable steps to ensure that we are permitted to transfer personal information in accordance with the Privacy Act. We may for example, obtain contractual assurance from any recipients of personal information to ensure that your personal information will be protected by personal information protection standards which are equivalent to those required under the Privacy Act as well as to ensure that they will not violate the provisions in the Privacy Act.
10. How do we treat your personal information?
Ford takes security seriously and precaution to keep your personal information secure from any use, disclosure and any alteration without given permission. We train our employees to be aware of their roles and duty affecting personal information management. The authorized employee is entitled to learn the personal information and use it to the extent of his responsibility. Your personal information will not be distributed to any irrelevant organizations and we will not share your personal information other than related services provider companies (as specified above) only.
11. How do we treat information disclosed by your job application?
11.1 If you submit a job application to Ford, we will use the information provided by you to assess your application. Ford may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, medical testing and human resources management activities.
11.2 As part of the application process or (if you are successful in being employed by Ford) after you commence employment with Ford, you may be required to complete a health questionnaire. You may also be asked to undergo a medical assessment. In that case, you will be asked to give specific consent for Ford to disclose your questionnaire to its service providers for the purposes of the medical assessment and for the relevant service providers to disclose the results of the assessment to Ford.
11.3 If you refuse to provide any of the information requested by Ford, or to consent to Ford disclosing your questionnaire to its service providers for the purpose of a medical assessment or to the disclosure of the results of your medical assessment to Ford, we may be unable to consider your application (or if you have been successful in being employed by Ford, we may not be able to consider you for particular roles or positions within Ford).
11.4 Ford may also ask you whether you agree to your personal data being provided to appropriate Ford suppliers so that you may be considered for positions with those suppliers which are relevant to your qualifications and experience.
12. Retention
We keep your personal data for as long as necessary to fulfill the purposes set out in Section 5. However, we may retain your personal data for a longer duration if we need to comply with applicable laws and regulations, our internal policies, operational rules or, when necessary, when a dispute occurs.
13. Is the personal data we hold accurate?
Ford may use our best effort to maintain the correctness nature of the personal data. However, we believe in correctness of your personal data received by us directly or indirectly. Should certain information which you find is incorrect or to which you wish to make any amendment, please contact us as detailed below.
14. Rights as a data subject
You have the right to request reasonable access to personal information Ford holds about you. You also have the right to request for correction or updating of your information in case of any error or inaccuracy. You also have the right to lodge a complaint before the appropriate authorities for any violation of your rights as a data subject.
15. Data Protection Officer
Postal address: 8F Filinvest One Building, Northgate Cyberzone, Alabang, Muntinlupa 1781
Contact number: +63-2-88669400
E-mail address: dpophil@ford.com
16. Obligation regarding the confidential information protection on internet
16.1 Information regarding the proceedings of information protection of Ford Group Philippines, Inc.
This document explains our policy of collecting your personal data from your access to our website. The Quantity and kind of information received from website depend on your use. Moreover, this website links to other websites; however, the policy is limited to this website. You should read and learn the content regarding information security measures of websites requesting your information.
16.2 General use of website
Information we collect from your general use of the website is name of internet provider, name of the website informing us your information, web pages you visit and date of use. We may bring this information useful for statistics and measuring popularity of activity on websites to improve the website for the most benefit of visitors. In the event of normal use of internet, we are not able to collect your personal data, such as name, address, email address, or telephone number.
16.3 Acquisition of personal data
There are so many cases which Ford request to have personal data from website visitors for the purpose of providing service and communication, for example forwarding details of promotion and leaflet via mail. The personal data such as name, address, e-mail address, kinds of request and other additional information is regarded by us as strict confidence. We also use the aforesaid information for any transaction pursuant to your request. If you specify that your information given is not to be used to contact you in the future, the information will not be used as specified. Your information given will be used to improve our service provided to you and not to be used by other irrelevant organizations. Your information we have may be transferred to our safety centre abroad in which will treat your information with strict confidence. Should you wish to have information regarding our personal data management or copy of policy of our confidential information protection, please contact us as detailed herein.
16.4 Links, cookies and use of the Ford website:
The Ford website contains links to other sites. This Privacy Policy applies to the Ford website and not any linked sites. We encourage you to read the privacy policies of each website that collects your personal information. Ford uses technology such as "cookies", "pixel tags" and java code on Ford websites and in emails you have agreed to receive from us. The use of "cookies", "pixel tags" and java code is an industry standard, and helps us monitor the effectiveness of our advertising and how visitors use the Ford websites. A "cookie" is a small data element stored by your web browser on your computer system. If selected by you, the Ford websites will store your username and password in a "cookie" to enable you to be automatically logged in when you return. Ford website "cookies" do not store your email address or other personal information about you.
We use this technology to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number. Each time you access Ford websites, the Ford server may deliver certain customized information, including ads, to you based on the data stored in your cookie. Third party vendors may show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our website and other Internet activity. Ford may also use analytics data supplied by third party vendors to inform and optimize our ad campaigns.
16.5 Interest-Based Advertising
On some pages of this site we may allow third-party advertising partners, such as Facebook, to set web tracking and storage technology tools (e.g., cookies, web beacons, pixels) to collect or receive information regarding your activities on those web pages (e.g., your IP address, page(s) visited, time of day). These third parties may use this information (and combine it with information collected from other websites, apps or other digital services) for purposes of delivering future targeted advertisements to you when you interact with other (non-Ford) sites, mobile apps or digital services, and to provide measurement services. This practice is commonly referred to as "interest-based advertising".
16.6 Opting out of Interest-Based Advertising
You may learn about how to opt-out of this kind of collection and use of information for your browser or device by managing your settings, and for your social media accounts by managing your preferences in your account settings.
16.7 Opting out from specific advertisers
To learn more about how to opt out of Interest-Based Advertising from other specific advertisers such as Facebook, recommend to go to the privacy tab or setting tab on those advertisers’ websites.
- Facebook: Facebook may use cookies, web beacons and other storage technologies to collect or receive information from Ford websites and elsewhere on the internet. Facebooks uses that information to provide measurement services and target ads. To learn more about how to opt out of Facebook Interest-Based Advertising, go to the Privacy tab on the Facebook website footer, and then select Facebook Ads Controls.
16.8 Use of our internet service
In the event of use of our internet service such as My Ford, Detivity Campaign and literature request, you may need to give us certain personal data prior to use of our service (such as name, vehicle registration number, address etc.,) so that we can inspect your information and comply strictly with your request. In addition, we may request you to provide us your e-mail address for another communication channel.
16.9 Electronic mail sent to us that contains personal information:
Internet users may decide to send Ford personal information, for example, in a message containing information about your Ford product or service. Ford will only use this information to identify the user as a Ford customer and to determine how to respond to the electronic mail. We will not use this information other than to resolve the matter identified in the email. We reserve the right to change our Privacy Policy. A revised Privacy Policy will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 10 days prior to its effective date. Our general policy is to retain personal information no longer than is necessary for the fulfilment of the purposes mentioned in this Privacy Policy.