What is the Ford Family Guarantee?

Exclusively for Ford owners, the Ford Family Guarantee brings a suite of upgraded services and connectivity to your journeys. 

Wherever you go, you’ll enjoy the added peace of mind and convenience of keeping you on the move.

Ford Guarantee

 

We Assure

 

Ford Guarantee

 

 

 

 

 

 

 

 

 

Be assured of comfort, speed, and value when enjoying the many services and solutions offered by the Ford Family Guarantee, such as:

  • Express Service*: We know you like driving, not waiting. Our Express Service is dedicated to saving you time so you can get back on the road quicker. Visit Ford's We Assure page for more information.
  • Extended Warranty*: Get Ford’s most comprehensive service plan protection that covers parts and labor to repair 1,000+ key components up to 7 years or 250,000 km. Visit the Ford Premium Extended Warranty page for more information.
  • Scheduled Service Plan: Plan ahead and get your maintenance package in advance. Be worry-free about future increases in service costs.

We Support You

We are here to support your ownership needs to bring you peace of mind on every journey, with services such as:

  • Online Service Booking: Make an appointment for your vehicle’s service wherever you are.
  • Emergency Roadside Assistance: In case of an emergency, call our hotline at +632 8459-4723, and we’ll assist you 24/7. Visit Ford's We Support page for more information.
  • Pickup & Delivery**: Service your Ford vehicle without interrupting your day. With Pickup & Delivery, you can avail expert maintenance with door-to-door service. Visit Ford's We Support page for more information.

The Ford App†

FordPass

Connect your Ford vehicle with the Ford app. Get remote access to features like Remote Start/Stop and vehicle Status alerts and more.

  • Remote Door Lock/Unlock††
  • Remote Engine Start/Stop with Pre-Cooling‡
  • Vehicle Status‡‡
  • Vehicle Locationa
  • Intelligent Oil Life Monitor

Visit Ford's Ford app page for more information. 

Next Generation Accessories

NG Accessorry

Dress up your Next Generation vehicles with Genuine and Licensed Ford Accessories.

*Applicable to select Ford vehicles.

**Pick up & Delivery is available in select dealers. Terms and conditions apply.

†Use of Ford app is subject to the Ford app Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the Ford app on your mobile device, including associated fees. The Ford app and the Ford app Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee Ford app will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.

††Remote Door Lock/Unlock

  • The Remote Lock feature will work even if you leave your key or key fob in the car.

  • Remote Lock/Unlock attends to the vehicle cabin doors and boot or tailgate. It does not command sunroof (where fitted).

  • If a door, bonnet, boot or tailgate is ajar, the system will try to lock the vehicle, and send an error message back to Ford app, informing the customer.

‡Remote Engine Start/Stop with Pre-Cooling

  • Remote Start is compatible with automatic transmission only. Available on selected vehicles. Requires feature activation. The climate control settings operate as per the last driving event.

  • Use remote start responsibly and only in a well-ventilated areas where you are aware of your vehicle's surroundings.

‡‡Vehicle Status

  • Through the Ford app’s Vehicle Status feature, you can check your vehicle’s key variables including fuel level, odometer, Distance-to-Empty (DTE), and tire pressures (where a Digital Read-out Tire Pressure Monitoring System is fitted) and Oil Life (applicable with Intelligent Oil-Life Monitor (IOLM) only).

aVehicle Location

  • Location setting on compatible mobile device must be enabled and Vehicle Locater only available when Vehicle Location setting is on. By using the locator, you will be subject to the terms provided by the location or mapping service that you use.