How do I remove the vehicle modem access for authorized users?

You can complete a modem reset on your vehicle's SYNC®* screen. For more information, refer to the steps below. 

Important:

  • This reset removes all Ford app accounts linked to your vehicle.
  • To remove all previous owners, users, data, and in-vehicle settings, perform a Factory Reset. A Factory Reset also deletes your navigation favorites, SiriusXM Radio presets, and makes all SYNC 4A and SYNC 4 subscriptions unavailable for up to 10 days. 

Resetting Your Vehicle's Modem

To complete a modem reset:

  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Tap Settings on your SYNC screen.
  4. Scroll down and select Reset.
  5. Scroll down and select FordPass Connect Reset.
  6. Close and reopen the Ford app once the reset is complete. 

You can now connect to your vehicle again for remote control access.

Additional Information

How do I remove a previous owner's access to my vehicle?
How do I master reset SYNC 4A?
How do I activate my modem?

*Do not drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.