Why is my activation pending in the Ford app?

Your vehicle's modem activation can go into a pending status for multiple reasons, including signal strength and approval status. Use the steps below for more details.

Note: If you need to approve a request from another user, see the article How do I authorize another user in the Ford app? for your next steps.

Before You Start

Ensure you are safely in your vehicle.
Ensure that your vehicle is on, running, parked, and in a well-ventilated and safe area.

Access Pending in The Ford App

Refer to the table below for your next steps based on the pending access issue.

Situation

Steps

Your access is pending in the Ford app and you are the primary user.

Complete the vehicle connection.

Confirm that your in-vehicle Connectivity Settings are on.
Open the Ford app.
Tap the Connect to Vehicle tile.
Select I've Started My Vehicle.
Read and accept the prompt on your vehicle's screen.
Press Check Connection Status. The connection may take up to two minutes to complete.

The Ford app will route you back to the Vehicle Dashboard and any available remote commands should appear below your vehicle's image.

Your access is pending in the Ford app, and you receive a message advising your Connectivity Settings are off.

Enable your vehicle's Connectivity Settings.

Open the Ford app.
Tap the Connect to Vehicle tile.
Follow the instructions to enable connectivity settings on your vehicle's screen.
Select Confirm Connectivity Enabled in the Ford app.
Read and accept the prompt on your vehicle's screen.
Press Check Connection Status.

If you need additional assistance, contact Ford app support using the Account > Contact Help options in the Ford app.

Helpful Ford App Support Categories

Additional Information

How do I activate my vehicle's modem using the Ford app?
How do I authorize another user in the Ford app?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.