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Takata Airbag Recall
Takata airbag recall | Ford Philippines
Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators.
Affected airbags are faulty and could kill or seriously injure you or other people in the vehicle. It's critical that you check whether your Ford vehicle has been affected, by checking your Vehicle Identification Number (VIN) in the look up tool below.
If you have an existing account you may update your contact details by logging into your account below. If you do not have an existing account, please register using the button below to provide your contact details. This will enable you to stay up-to-date with the Takata recall information. For assistance, call our Customer Relationship Centre on 1800 503 673
Frequently Asked Questions [FAQ]
*The FAQs below relate only to affected Everest (2006-2014), Ranger (2004-2011) and Mustang (2005-2014) vehicles which are subject to Takata airbag inflator recall launched in 2019.
Why are you issuing this recall?
Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as the compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with non-desiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.
These airbags are faulty and could kill or seriously injure you and other people in your vehicle.
The affected vehicles are Everest (2006-2014), Ranger (2004-2011) and Mustang (2005-2014).
It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.ph/Takata-airbag-recall, calling Ford Group Philippines Customer Relations Center (CRC) at telephone no. (02) 8866 9408 or 1-800-10736-3673, by emailing us at emailus@ford.com, or by contacting their local Ford Dealer.
What vehicles are affected?
Approximately 32,900 Ford vehicles are affected by the recall.
The vehicles affected are:
- Everest (2006-2014)
- Ranger (2004-2006)
- Ranger (2006-2011)
- Mustang (2005-2014)
What is your recall strategy, given the volume?
All vehicles which are not yet replaced by airbags are still under active recall. Parts are readily available at Ford Group Philippines, Inc..
How do I know whether my Ford vehicle is affected or not?
You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.ph/takata-airbag-recall to identify if your vehicle is affected. Ford is notifying all customers and Ford Dealers directly when vehicles are under active recall.
You can also contact your local Ford Dealer or Ford Group Philippines Customer Relations Center (CRC) at telephone no. (02) 8866 9408 or 1-800-10736-3673.
How much will the replacement cost me?
You can have your vehicle repaired at any Ford authorized dealership in the Philippines, and the repairs will be performed at no cost to you.
How long will the replacement take?
The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.
We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.
If I’m in an accident will my airbag actually deploy?
Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.
However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.
Who do I contact with concerns about the recall?
If you wish to report any concerns regarding this recall, please also contact our Ford Group Philippines Customer Relations Center (CRC) at telephone no. (02) 8866 9408 or 1-800-10736-3673. Representatives are available from Mondays to Fridays 8:00AM - 6:00PM and Saturdays 8:00AM - 5:00PM.
My vehicle’s been in a crash or incident and had a replacement airbag installed. How do I check if the replacement airbag is an affected Takata airbag?
In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, Ford urges customers to ring the Ford Group Philippines Customer Relations Center (CRC) at telephone no. (02) 8866 9408 or 1-800-10736-3673 to check their vehicle. We also encourage you to contact the business that replaced the airbag and ask what type of airbag was fitted to the vehicle and where it was purchased from. If it was through an authorized Ford dealership, we will be able to identify if it requires replacement.
My affected Ford vehicle has been in a crash or incident and had a replacement airbag installed. Do I need to do anything?
In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, the replacement airbag may also be faulty and require replacement. Ford urges customers to ring the Ford Group Philippines Customer Relations Center (CRC) at telephone no. (02) 8866 9408 or 1-800-10736-3673, or contact any Ford authorized dealership to check their vehicle.