Ford Philippines | Ford Solutions Assistance

All Ford vehicles purchased starting January 2020 already includes a 3 year emergency roadside assistance. ^*

Your ERA membership entitles you to the following services:

*All Ford vehicles sold prior January 1, 2020 includes a one year ERA.

For those who would wish to upgrade to Premium, the additional services follow:

• Reimbursement of overnight accommodation up to PHP 2,000 per event, maximum of two (2) consecutive nights and must be 25 kms. away from residence or office.
• Arrangement of hospital admission in case of accident. Cost of hospital admission and medical cost will be shouldered by the customer.
• Assistance for spare key delivery.
• Reimbursement of up to PHP 4,000 in case of misfuelling (for restarting and cleaning or draining of fuel tank).

With Ford, emergency assistance is just one call away. Our roadside assistance hotlines are open 24 hours a day, seven days a week and will be ready to service your vehicle and bring it to the nearest Ford dealership.

The hotline may also be used to relay any urgent messages, arrange alternative means of transportation, inquire about nearby medical facilities, and any other related services that can be of help to you during these times.

Our towing services cover the following areas:

Excluded areas, subject to reimbursed fees upon initial call to the hotline and submission of required documents, are as follows:

Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Maguindanao, Sultan Kudarat, Sulu, Tawi Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin

The following items are not covered by the ERA program:

• Cost of parts, storage fees, fuel costs, tire costs, or any labor performed at the dealership.
• Any form of impounding or towing unless done by FGP’s ERA provider.
• Breakdowns/incidents caused by participation in recreational sports and commercial purposes (racing, off-roading events, for-hire vehicles, etc.)

Should your ERA coverage expire, you may opt to renew your ERA membership.

The cost of retail ERA are as follows:

Prices are subject to change without prior notice. Please contact your Ford dealership for the update price.