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SERVICE & MAINTENANCE

Ford Emergency Roadside Assistance

A 24-Hour Emergency Roadside Assistance Program that provides a quick and reliable help on the road that is exclusive to Ford Customers.

SERVICE & MAINTENANCE

Ford Emergency Roadside Assistance

A 24-Hour Emergency Roadside Assistance Program that provides a quick and reliable help on the road that is exclusive to Ford Customers.

SERVICE & MAINTENANCE
  • Emergency Roadside Assistance Coverage
    Emergency Roadside Assistance Coverage

    All Ford vehicles purchased starting January 2020 already includes a 3 year emergency roadside assistance. *

    Your ERA membership entitles you to the following services:

    Service Coverage Frequency
    Vehicle Towing From the area of breakdown to the nearest Ford dealership.              Usage of crane in case of accident Up to three events in a year (excluding road accident)
    Minor on-site repairs Battery boosting, changing of tires, delivery of fuel (cost of tires and fuel is not included)  
    Travel Continuation Arrangement and payment for taxi or rental vehicle to destination  

    *All Ford vehicles sold prior January 1, 2020 includes a one year ERA.

    For those who would wish to upgrade to Premium, the additional services follow:

    • Reimbursement of overnight accommodation up to PHP 2,000 per event, maximum of two (2) consecutive nights and must be 25 kms. away from residence or office.
    • Arrangement of hospital admission in case of accident. Cost of hospital admission and medical cost will be shouldered by the customer.
    • Assistance for spare key delivery.
    • Reimbursement of up to PHP 4,000 in case of misfuelling (for restarting and cleaning or draining of fuel tank).

    All Ford vehicles purchased starting January 2020 already includes a 3 year emergency roadside assistance.*

    Your ERA membership entitles you to the following services:

    Service Coverage Frequency
    Vehicle Towing From the area of breakdown to the nearest Ford dealership.              Usage of crane in case of accident Up to three events in a year (excluding road accident)
    Minor on-site repairs Battery boosting, changing of tires, delivery of fuel (cost of tires and fuel is not included)  
    Travel Continuation Arrangement and payment for taxi or rental vehicle to destination  

    *All Ford vehicles sold prior January 1, 2020 includes a one year ERA.

    For those who would wish to upgrade to Premium, the additional services follow:

    • Reimbursement of overnight accommodation up to PHP 2,000 per event, maximum of two (2) consecutive nights and must be 25 kms. away from residence or office.
    • Arrangement of hospital admission in case of accident. Cost of hospital admission and medical cost will be shouldered by the customer.
    • Assistance for spare key delivery.
    • Reimbursement of up to PHP 4,000 in case of misfuelling (for restarting and cleaning or draining of fuel tank).
  • 24/7 Nationwide Assistance
    24/7 Nationwide Assistance

    With Ford, emergency assistance is just one call away. Our roadside assistance hotlines are open 24 hours a day, seven days a week and will be ready to service your vehicle and bring it to the nearest Ford dealership.

    The hotline may also be used to relay any urgent messages, arrange alternative means of transportation, inquire about nearby medical facilities, and any other related services that can be of help to you during these times.

    Our towing services cover the following areas:

    National Capital Region (NCR) Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental (Bacolod)
    Cordillera Autonomous Region: Abra, Apayao, Benguet, Ifugao, Kalinga and Mountain Province Region VII: Tacloban City, Cebu, Bohol, Negros Oriental, Siquijor
    Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan Region VIII: (Butuan)
    Region II: Cagayan, Isabela, Nueva Viscaya and Quirino Region IX: Zamboanga City
    Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan De Oro City
    Region IV-A: Cavite, Laguna, Batangas, Rizal, Quezon Region XI: Davao Del Norte, Davao Del Sur, Davao Oriental, Davao City
    Region IV-B: Occidental Mindoro, Oriental Mindoro, Palawan Region XII: South Cotabato (General Santos City)
    Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon Region XIII: Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur

    Excluded areas, subject to reimbursed fees upon initial call to the hotline and submission of required documents, are as follows:

    Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Maguindanao, Sultan Kudarat, Sulu, Tawi Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin

    With Ford, emergency assistance is just one call away. Our roadside assistance hotlines are open 24 hours a day, seven days a week and will be ready to service your vehicle and bring it to the nearest Ford dealership.

    The hotline may also be used to relay any urgent messages, arrange alternative means of transportation, inquire about nearby medical facilities, and any other related services that can be of help to you during these times.

    Our towing services cover the following areas:

    National Capital Region (NCR) Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental (Bacolod)
    Cordillera Autonomous Region: Abra, Apayao, Benguet, Ifugao, Kalinga and Mountain Province Region VII: Tacloban City, Cebu, Bohol, Negros Oriental, Siquijor
    Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan Region VIII: (Butuan)
    Region II: Cagayan, Isabela, Nueva Viscaya and Quirino Region IX: Zamboanga City
    Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan De Oro City
    Region IV-A: Cavite, Laguna, Batangas, Rizal, Quezon Region XI: Davao Del Norte, Davao Del Sur, Davao Oriental, Davao City
    Region IV-B: Occidental Mindoro, Oriental Mindoro, Palawan Region XII: South Cotabato (General Santos City)
    Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon Region XIII: Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur

    Excluded areas, subject to reimbursed fees upon initial call to the hotline and submission of required documents, are as follows:

    Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Maguindanao, Sultan Kudarat, Sulu, Tawi Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin

  • Exclusions
    Exclusions

    The following items are not covered by the ERA program:

    • Cost of parts, storage fees, fuel costs, tire costs, or any labor performed at the dealership.
    • Any form of impounding or towing unless done by FGP’s ERA provider.
    • Breakdowns/incidents caused by participation in recreational sports and commercial purposes (racing, off-roading events, for-hire vehicles, etc.)

    The following items are not covered by the ERA program:

    • Cost of parts, storage fees, fuel costs, tire costs, or any labor performed at the dealership.
    • Any form of impounding or towing unless done by FGP’s ERA provider.
    • Breakdowns/incidents caused by participation in recreational sports and commercial purposes (racing, off-roading events, for-hire vehicles, etc.)
  • ERA Retail Upgrade
    ERA Retail Upgrade

    Should your ERA coverage expire, you may opt to renew your ERA membership.

    The cost of retail ERA are as follows:

    Product code Term SRP
    Basic1YR 1YR 1,008
    Basic2YRS 2YRS 1,840
    Basic3YRS 3YRS 2,760
    Basic4YRS 4YRS 3,680
    Basic5YRS 5YRS 4,600
    Premium1YR 1YR 1,525
    Premium2YRS 2YRS 2,770
    Premium3YRS 3YRS 4,155
    Premium4YRS 4YRS 5,540
    Premium5YRS 5YRS 6,925

    Prices are subject to change without prior notice. Please contact your Ford dealership for the update price.

    Should your ERA coverage expire, you may opt to renew your ERA membership.

    The cost of retail ERA are as follows:

    Product code Term SRP
    Basic1YR 1YR 1,008
    Basic2YRS 2YRS 1,840
    Basic3YRS 3YRS 2,760
    Basic4YRS 4YRS 3,680
    Basic5YRS 5YRS 4,600
    Premium1YR 1YR 1,525
    Premium2YRS 2YRS 2,770
    Premium3YRS 3YRS 4,155
    Premium4YRS 4YRS 5,540
    Premium5YRS 5YRS 6,925

    Prices are subject to change without prior notice. Please contact your Ford dealership for the update price.

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Hotline Number: +63- 02-459-47-23

Contact Us

Need more help?
Request online and we’ll connect you to an expert

Hotline Number: +63- 02-459-47-23