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Ford Philippines | Ford Solutions Assistance
SERVICE & MAINTENANCE
Ford Emergency Roadside Assistance
A 24-Hour Emergency Roadside Assistance Program that provides a quick and reliable help on the road that is exclusive to Ford Customers.
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All Ford vehicles purchased starting January 2020 already includes a 3 year emergency roadside assistance.*
Your ERA membership entitles you to the following services:
Service Coverage Frequency Vehicle Towing From the area of breakdown to the nearest Ford dealership. Usage of crane in case of accident Up to three events in a year (excluding road accident) Minor on-site repairs Battery boosting, changing of tires, delivery of fuel (cost of tires and fuel is not included) Travel Continuation Arrangement and payment for taxi or rental vehicle to destination *All Ford vehicles sold prior January 1, 2020 includes a one year ERA.
For those who would wish to upgrade to Premium, the additional services follow:
- Reimbursement of overnight accommodation up to PHP 2,000 per event, maximum of two (2) consecutive nights and must be 25 kms. away from residence or office.
- Arrangement of hospital admission in case of accident. Cost of hospital admission and medical cost will be shouldered by the customer.
- Assistance for spare key delivery.
- Reimbursement of up to PHP 4,000 in case of misfuelling (for restarting and cleaning or draining of fuel tank).
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With Ford, emergency assistance is just one call away. Our roadside assistance hotlines are open 24 hours a day, seven days a week and will be ready to service your vehicle and bring it to the nearest Ford dealership.
The hotline may also be used to relay any urgent messages, arrange alternative means of transportation, inquire about nearby medical facilities, and any other related services that can be of help to you during these times.
Our towing services cover the following areas:
National Capital Region (NCR) Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental (Bacolod) Cordillera Autonomous Region: Abra, Apayao, Benguet, Ifugao, Kalinga and Mountain Province Region VII: Tacloban City, Cebu, Bohol, Negros Oriental, Siquijor Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan Region VIII: (Butuan) Region II: Cagayan, Isabela, Nueva Viscaya and Quirino Region IX: Zamboanga City Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan De Oro City Region IV-A: Cavite, Laguna, Batangas, Rizal, Quezon Region XI: Davao Del Norte, Davao Del Sur, Davao Oriental, Davao City Region IV-B: Occidental Mindoro, Oriental Mindoro, Palawan Region XII: South Cotabato (General Santos City) Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon Region XIII: Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur Excluded areas, subject to reimbursed fees upon initial call to the hotline and submission of required documents, are as follows:
Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Maguindanao, Sultan Kudarat, Sulu, Tawi Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin
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The following items are not covered by the ERA program:
- Cost of parts, storage fees, fuel costs, tire costs, or any labor performed at the dealership.
- Any form of impounding or towing unless done by FGP’s ERA provider.
- Breakdowns/incidents caused by participation in recreational sports and commercial purposes (racing, off-roading events, for-hire vehicles, etc.)
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Should your ERA coverage expire, you may opt to renew your ERA membership.
The cost of retail ERA are as follows:
Product code Term SRP Basic1YR 1YR 1,008 Basic2YRS 2YRS 1,840 Basic3YRS 3YRS 2,760 Basic4YRS 4YRS 3,680 Basic5YRS 5YRS 4,600 Premium1YR 1YR 1,525 Premium2YRS 2YRS 2,770 Premium3YRS 3YRS 4,155 Premium4YRS 4YRS 5,540 Premium5YRS 5YRS 6,925 Prices are subject to change without prior notice. Please contact your Ford dealership for the update price.
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Hotline Number: +63- 02-459-47-23
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