Home > About Ford > Newsroom > > Ford Philippines Expands Operations of Customer Relationship Center
Ford Philippines Expands Operations of Customer Relationship Center
03/03/20

MANILA, Philippines, 3 March 2020 – Ford Philippines is extending the operating hours of its Customer Relationship Center (CRC) as part of its efforts to enhance the customer experience.

Starting March 1, 2020, the Ford CRC will be open every Saturday from 8:00am to 5:00pm to assist customers on after-sales and service transactions beyond its usual operating hours during weekdays. 

“We recognize that our customers have varying lifestyles and work schedules so extending the operating hours of the Ford CRC to Saturday is a great initiative to improve the Ford ownership experience,” shares PK Umashankar, managing director, Ford Philippines. “We look forward to serving and assisting our customers on the CRC which is now available to take calls six days a week.”

The Ford CRC can be reached at +63-2-8866-9408 or 1-800-10-736-3673 on Monday to Friday from 8:00am to 6:00pm and Saturday from 8:00am to 5:00pm. Alternatively, customers can send an e-mail to emailus@ford.com for concerns about their Ford vehicles.

MANILA, Philippines, 3 March 2020 – Ford Philippines is extending the operating hours of its Customer Relationship Center (CRC) as part of its efforts to enhance the customer experience.

Starting March 1, 2020, the Ford CRC will be open every Saturday from 8:00am to 5:00pm to assist customers on after-sales and service transactions beyond its usual operating hours during weekdays. 

“We recognize that our customers have varying lifestyles and work schedules so extending the operating hours of the Ford CRC to Saturday is a great initiative to improve the Ford ownership experience,” shares PK Umashankar, managing director, Ford Philippines. “We look forward to serving and assisting our customers on the CRC which is now available to take calls six days a week.”

The Ford CRC can be reached at +63-2-8866-9408 or 1-800-10-736-3673 on Monday to Friday from 8:00am to 6:00pm and Saturday from 8:00am to 5:00pm. Alternatively, customers can send an e-mail to emailus@ford.com for concerns about their Ford vehicles.

About Ford Motor Company
Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services. Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit
www.corporate.ford.com.

Contact:

EJ Francisco
AVP, Communications
Ford Philippines
efranc36@ford.com

About Ford Motor Company
Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services. Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit
www.corporate.ford.com.

Contact:

EJ Francisco
AVP, Communications
Ford Philippines

efranc36@ford.com