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Service Zone Specialist (Service Zone Manager)

Service Zone Specialist (Service Zone Manager)

Required Qualifications and Skills:

  • Graduate of any 4-year course preferably in Business Management and Administration, Communications or Marketing
  • At least 5 to 8 years of experience in Dealership parts and service operations and Service Zone operations
  • Work experience in the fields of after sales operations, business management or service operations
  • Good technical aptitude (product related). Customer handling skills and Technical and/or non-technical support services
  • Excellent skills in written and oral communication and strong negotiations skills

Key Roles and Responsibilities:

The Service Zone Manager (ZM) is the main contact person of the dealers regarding Overall Service Operations. He/she acts as a service consultant to the dealers for continuous improvement of the service operations. The ZM is responsible to deliver FGP Parts Revenue and Customer Satisfaction targets.

  • Deliver overall service profitability of the dealer network through implementation of standard service processes, retail and wholesale programs and customer satisfaction programs.
  • Work with the Customer Experience Specialist and Ford Academy in the implementation and sustainment of the Quality Care Process at the dealerships.
  • Timely roll out and installation of regional/ASEAN programs at the dealerships (I.e. QSS, QC Bodyshop, etc.).
  • Timely cascade of all pertinent information (i.e. FGP Dealer Bulletins, Retail and Wholesale programs, FSAs, SSMs, TSBs, Parts Pricing, etc. ) to dealer principals, service managers, service advisors, DCRC team and parts team.
  • Assist dealers in the preparation of the annual business plans to be aligned with FGP’s business plan and closely work with dealers to deliver and achieve the targets.
  • Ensure new dealers’ 100% compliance and readiness to operate at time of launch.
  • Conduct monthly dealer service audits and discuss with the dealer principals highlights of the results for improvement and sustainment.
  • Work with SEO Team in managing dealer warranty claims to achieve targets set for Warranty Spend per unit.
  • Work closely with FGP Field Service Engineers for timely resolution of customer concerns.
  • Provide regular pocket trainings for key service dealer personnel to help improve knowledge and skills.

For Interested candidates, please send resume to cvarga18@ford.com

Required Qualifications and Skills:

  • Graduate of any 4-year course preferably in Business Management and Administration, Communications or Marketing
  • At least 5 to 8 years of experience in Dealership parts and service operations and Service Zone operations
  • Work experience in the fields of after sales operations, business management or service operations
  • Good technical aptitude (product related). Customer handling skills and Technical and/or non-technical support services
  • Excellent skills in written and oral communication and strong negotiations skills

Key Roles and Responsibilities:

The Service Zone Manager (ZM) is the main contact person of the dealers regarding Overall Service Operations. He/she acts as a service consultant to the dealers for continuous improvement of the service operations. The ZM is responsible to deliver FGP Parts Revenue and Customer Satisfaction targets.

  • Deliver overall service profitability of the dealer network through implementation of standard service processes, retail and wholesale programs and customer satisfaction programs.
  • Work with the Customer Experience Specialist and Ford Academy in the implementation and sustainment of the Quality Care Process at the dealerships.
  • Timely roll out and installation of regional/ASEAN programs at the dealerships (I.e. QSS, QC Bodyshop, etc.).
  • Timely cascade of all pertinent information (i.e. FGP Dealer Bulletins, Retail and Wholesale programs, FSAs, SSMs, TSBs, Parts Pricing, etc. ) to dealer principals, service managers, service advisors, DCRC team and parts team.
  • Assist dealers in the preparation of the annual business plans to be aligned with FGP’s business plan and closely work with dealers to deliver and achieve the targets.
  • Ensure new dealers’ 100% compliance and readiness to operate at time of launch.
  • Conduct monthly dealer service audits and discuss with the dealer principals highlights of the results for improvement and sustainment.
  • Work with SEO Team in managing dealer warranty claims to achieve targets set for Warranty Spend per unit.
  • Work closely with FGP Field Service Engineers for timely resolution of customer concerns.
  • Provide regular pocket trainings for key service dealer personnel to help improve knowledge and skills.

For Interested candidates, please send resume to cvarga18@ford.com

Field Operations Specialist (Sales Zone Manager)

Field Operations Specialist (Sales Zone Manager)

Required Qualifications and Skills:

  • Graduate of any 4-year course; preferably in commerce, business administration or marketing/ MBA
  • 5+ years of experience
  • Must have worked in at least four of the following six areas, of which Ford Sales Planning and Automotive wholesale Marketing are both a mandatory pre requisite:
  • (Sales Planning - Order Control/ OTD analyst; Marketing; Ford Credit; Business Management; FSCD; Fleet; automotive retail sales)
  • High proficiency with computer applications (MS Word, Excel, and PowerPoint)
  • Maturity, great interpersonal, communication & presentation skills, business acumen, conflict and relationship management, negotiation, ability to travel out of town repeatedly, change agent
  • Experience in automotive or any related product/field

Key Roles and Responsibilities:

The Field Operations Specialist (Sales Zone Manager) is responsible for the ‘Company to Dealer’ business relationship for a defined geographical territory. He/she is the primary interface between the Company and the Dealers in that territory and is expected to manage the relationship in a spirit of both true partnership and performance management.

a) Dealership Sales Management

b) Dealership Retail Performance Management

c) Sales Planning Meeting

d) Order To Delivery Process

e) Customer Satisfaction Initiatives

f) Business Management

g) Training

h) Meeting Attendance and Participation

For Interested candidates, please send resume to cvarga18@ford.com

Required Qualifications and Skills:

  • Graduate of any 4-year course; preferably in commerce, business administration or marketing/ MBA
  • 5+ years of experience
  • Must have worked in at least four of the following six areas, of which Ford Sales Planning and Automotive wholesale Marketing are both a mandatory pre requisite:
  • (Sales Planning - Order Control/ OTD analyst; Marketing; Ford Credit; Business Management; FSCD; Fleet; automotive retail sales)
  • High proficiency with computer applications (MS Word, Excel, and PowerPoint)
  • Maturity, great interpersonal, communication & presentation skills, business acumen, conflict and relationship management, negotiation, ability to travel out of town repeatedly, change agent
  • Experience in automotive or any related product/field

Key Roles and Responsibilities:

The Field Operations Specialist (Sales Zone Manager) is responsible for the ‘Company to Dealer’ business relationship for a defined geographical territory. He/she is the primary interface between the Company and the Dealers in that territory and is expected to manage the relationship in a spirit of both true partnership and performance management.

a) Dealership Sales Management

b) Dealership Retail Performance Management

c) Sales Planning Meeting

d) Order To Delivery Process

e) Customer Satisfaction Initiatives

f) Business Management

g) Training

h) Meeting Attendance and Participation

For Interested candidates, please send resume to cvarga18@ford.com

Interns for Marketing and Sales, Finance, Communications, Customer Service, and Human Resources

Required Qualifications and Skills:

  • Currently pursuing a 4-year Bachelor’s degree preferably in Business Studies/Administration/Management, Human Resource Management, Marketing, or equivalent
  • Excellent knowledge in computer applications (MS Office)
  • Excellent skills in written and oral communication
  • Demonstrated Record of Self-Motivation and Dependability
  • Good analytical skills, data/number crunching; effective time management skills
  • Effective Written, Oral Communication and Interpersonal Skills
  • Ability to work well within a fast-paced, varied group work setting

For Interested candidates, please send resume to cvarga18@ford.com

Interns for Marketing and Sales, Finance, Communications, Customer Service, and Human Resources

Required Qualifications and Skills:

  • Currently pursuing a 4-year Bachelor’s degree preferably in Business Studies/Administration/Management, Human Resource Management, Marketing, or equivalent
  • Excellent knowledge in computer applications (MS Office)
  • Excellent skills in written and oral communication
  • Demonstrated Record of Self-Motivation and Dependability
  • Good analytical skills, data/number crunching; effective time management skills
  • Effective Written, Oral Communication and Interpersonal Skills
  • Ability to work well within a fast-paced, varied group work setting

For Interested candidates, please send resume to cvarga18@ford.com